The Kwara state Hospital Management Board (KW-HMB) has organized a training programme for staff of the General Hospital, Ilorin to improve health care quality.
A statement made available to Team@orientactualmags.com noted that the training programme which took place on May 12 was coordinated by the SERVICOM UNIT of the Kwara State Hospital Management Board.
‘The training was for the purpose of improving patient care, ensuring better public relations, improving the standards of service delivery and ensuring that patients and their family have a positive experience at every point of care at the General Hospital, Ilorin’ the statement said.
KW-HMB added that both health workers and non-health workers at state hospitals would be trained as part of the efforts to develop the health sector in the state while noting that the categories of the staff trained at the Ilorin General Hospital included the security personnel, attendants and cleaners.
‘They were trained on quality assurance, patient relations, patient care, attitudinal change with regard to inappropriate and use of abusive words for patients or their relatives, negligence of duty, acting as a third party with the aim of seeking financial rewards from patient/their relatives and appropriate dressing with means of identification.
Kwara state Hospital Management Board will continue to train all healthcare and non-healthcare workers in all the hospitals under its jurisdiction across the state, patient and public relation skills until there is a sustainable improvement in the attitude of our staff towards the patients and the general public’ the statement added-Team@orientactualmags.com
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